What are the payment modes available on Home Asia?

You can pay using your Netbanking account, credit and debit cards, or cash on delivery if applicable .

How does the COD payment option work?

While making your purchase, select the Cash on Delivery payment option; you can then pay in cash when our logistics partner delivers your order to you. Please note that this option is only available at select PIN codes.

How do I save my card details so that I can check out quickly?

Your details, including your name, the card number and expiry date excluding your CVV number, are automatically saved the first time you make a purchase using your card. You will just need to enter your CVV pin to make purchases thereafter.

How do I remove my saved card details?

To remove your details, go to the Saved Cards section in My Account and delete your card information.

I got charged for my order but I haven't received an order confirmation mail or SMS. What should I do?

On rare occasions, there is a system delay in sending confirmation mails or SMS’s. If you do not receive a confirmation from us within 10-15 minutes of placing the order, please Contact us

How many cards can I save to my Home Asia account?

You can save any number of cards.

I typed an incorrect number while adding my card. How do I correct it?

If you have typed an incorrect card number, name or expiry date, you can delete the card by visiting the Saved Cards section in My Account.

What is the Save Card feature?

The Save Card feature lets you view the details of credit/debit cards you have saved to your Home Asia account. This helps you complete transactions in a quick and easy way.

I received a message that says payment is pending. What does this mean?

This means that Home Asia did not receive a payment confirmation from your bank. In such cases, we try to re-confirm the payment with your bank. If your amount has already been deducted, your order will be confirmed shortly. In case we are not able to confirm your payment, amount will be reversed in your account or card automatically. The amount refunded will reflect in your account within 3-4 working days.

I got a message saying Payment has timed out.

Payment Timeouts happen in case we're unable to get a confirmation of the payment from your bank. In such cases, any amount deducted from your bank account or card is automatically refunded. The amount refunded will reflect in your account within 3-4 working days.

Is it safe to use my credit/debit card?

All credit/debit card payments on Home Asia are processed through secure and trusted payment gateways managed by leading banks. We are Payment Card Industry Data Security Standard complaint.  PCI DSS is a proprietary information security standard for organisations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB. The PCI Standard is mandated by the card brands and administered by the Payment Card Industry Security Standards Council. The standard helps in increased controls around cardholder data to reduce card fraud.

What card information does Home Asia store?

We only store the card number, card holder's name and the card's expiry date. We do not store the card's CVV number or 3D Secure password.

How does Home Asia prevent card fraud?

Card payments on Home Asia are monitored for any suspicious activity and some transactions go through extensive checks, especially if we find any suspicious activity. In situations where we suspect fraud, the suspect transaction is kept on hold and we ask for relevant documents as proof. This is to ensure that transactions are genuine and authorised.

Can I pay with any credit card?

Yes, you can pay with any Visa, MasterCard or American Express credit card issued in India.

Can I use any debit card to pay for my order?

Yes, you can pay with any Visa, MasterCard or Maestro debit card issued in India.

Can I use the Cash on Delivery payment option for every product I buy on Home Asia?

Unfortunately no, The Cash on Delivery option is restricted by factors such as the delivery PIN code, type of product being purchased etc. You can check if this payment option is available to you at Checkout.

Can I pay for my purchases on the app using my credit/debit cards or Netbanking?

Yes, you can use your debit/credit card or Netbanking to pay for your purchases on the app, as well as the website and mobile site.

How do I find the 3D Secure password for my credit/debit card?

You will receive your 3D Secure password by registering your credit/debit card on your bank's website.

What steps I have to follow to use UPI on Home Asia site?
Once you select the product of your interest and progress on to the payment page, select UPI as payment option.

Enter your registered UPI ID.

Verify your UPI ID and proceed to pay now.

You will receive a notification for the chosen UPI app.

Open UPI app and check for the payment request from Home Asia.

Authorise your payment request and enter mobile pin or one-time-password. It's simpler, faster, and still as safe.

What happens if I enter wrong UPI-PIN during a transaction?

Your UPI app will prompt you to re-enter the correct UPI-PIN. The maximum number of tries allowed, depends on your bank. Please check with your bank for details.

What happens if I forget my UPI pin?

You will need to re-generate new PIN using your debit card details last six digit of debit card & Expiry date in your UPI app.

Why is my UPI transaction failing?

UPI transaction can fail due to multiple reasons most likely due to connectivity issues to the banking system, incorrect Payment Address entered or wrong UPI PIN entry. If your transaction fails, please try again with different payment method available on Home Asia site.

 I have paid for my UPI transaction but not received anything. Why is that?

Once you complete a transaction, you should see a success status on your UPI app like BHIM, PhonePe etc. and receive an SMS from your bank. In some cases due to operator issues it can take longer time. In case you have not received your confirmation within an hour please contact our customer support.

What if my account is debited but the UPI transaction does not go through?

UPI provides real time reversals for declines and amount would be usually transferred back to your account immediately, if you haven’t received the refund please contact your UPI service provider.

Can I put a stop payment request for funds transferred by UPI?

No, once the payment is initiated, it cannot be stopped.

Will you ever auto-deduct payments from my account for UPI?

We will not auto deduct payments from your account.

My UPI transaction has failed but my bank account has been debited.

In case of failures money will be refunded back to your account. Sometimes this takes longer than intended. If you do not receive the refund within 48 hours, please contact your UPI service provider.

I've changed my mobile number in my phone. Do I need to set up UPI ID again?

On the Home Asia site you have to enter your registered VPA ID. In case VPA ID has mobile number, it should be same as the mobile number given during setting up UPI App. If the mobile number has changed, set up UPI again through the corresponding UPI APP. Use the newly created UPI ID for transaction, old UPI ID will become invalid. You can remove your saved UPI IDs through my account section.

How do I delete my UPI ID?

Go to Manage Payments in my Accounts on (Please fill after creation) or app and select your UPI Account. Tap on remove to deregister your UPI ID.